Frequently Asked Questions

For a scheduled appointment, we agree on a time that suits you — for example, for a bathroom renovation or maintenance. For an emergency, like a sudden leak or blockage, we move you to the front of the queue and try to get to you as fast as possible, even outside normal working hours.

An emergency rate may apply for urgent call-outs outside normal office hours. We'll always tell you this upfront, so there are no surprises afterward.

A plumber on call stays reachable outside normal working hours for urgent problems, similar to a doctor on call. With Armar Plumber you can reach us for this 24/7, including nights, weekends, and public holidays.

If you have a serious leak, shut off the main water valve first to limit further water damage. If your toilet is blocked, stop flushing — that increases the risk of it overflowing. Then call us as soon as possible and we'll walk through the next steps together.

Yes, we're also reachable on public holidays for urgent repairs. For non-urgent work, we're happy to schedule an appointment at a time that suits you.

When tracing a hidden leak we work non-destructively wherever possible, so we can locate the source with minimal impact on your walls or floors. Once we've found the leak, we'll clearly explain the best way to fix it.

In many cases, yes. We always try non-destructive methods first to pinpoint the cause, and only open things up where it's truly necessary to fix the problem for good.

Usually it's worn or damaged grout sealing, a drain that no longer connects properly, or silicone sealant that's dried out. We find the exact cause and repair it properly, rather than just touching up the visible seal.

Even a small leak can let dozens of litres of water drain away every hour. Beyond the cost on your water bill, you also risk damp damage, mould, and eventually structural damage — a good reason not to let a leak drag on too long.

Yes, that's a wise move. Leaks often stay hidden behind tiles, under floors, or inside pipework for a while before anything becomes visible from outside. The sooner we trace the problem, the smaller the chance of additional damage.

The longer a leak continues, the greater the risk of mould, wood rot, and structural damage. If in doubt, we recommend having it checked quickly — we're available 24/7 for urgent problems, and for smaller leaks we're happy to schedule a visit at short notice.

Think of a build-up of hair and soap residue in shower drains, grease and food waste in the kitchen, or too much toilet paper and wet wipes in the toilet. Limescale build-up or sagging in older pipes can also cause blockages over time.

Trying a plunger won't do any harm, but don't keep flushing repeatedly — that increases the risk of it overflowing. If it doesn't clear quickly, it's best to call in a professional unblocking service for a thorough and safe solution.

Yes, alongside unblocking drains, toilets, and sinks, we also handle unblocking and repairing sewer lines, including more stubborn blockages further down the pipe.

With a camera inspection we get a clear view inside your sewer pipe, so we can see exactly where the problem is — a break, sagging, or a stubborn blockage — before proposing a solution. This helps us avoid unnecessary breaking-open of floors or walls.

The price depends on how severe the blockage is and where it's located. Once you describe the problem, we'll give you a clear price indication so you know where you stand upfront.

If a blockage keeps coming back, or a camera inspection reveals a break, crack, or sagging in the pipe, unblocking alone won't be enough — a repair is needed to solve the problem for good.

Yes, for an urgent blockage like an overflowing toilet or drain we're reachable 24/7, including weekends and public holidays.

A sanitary installation covers fitting and connecting taps, toilets, sinks, showers, and the associated water pipes and drains. We handle this both for new builds and when replacing existing fittings.

Yes — from demolishing the old bathroom through to fitting new sanitary ware and the final finishing touches, we guide the whole project so you don't have to coordinate several different tradespeople yourself.

This depends heavily on the scope of the work, but an average bathroom renovation usually takes anywhere from a few days to two weeks. After a site visit we'll give you a realistic estimate of the timeline.

That's possible. We're also happy to advise on suitable materials and brands if you'd rather leave that to us — that way you're sure everything fits together properly.

Yes, alongside new installations and repairs, we also provide periodic maintenance, so small issues don't grow into major repairs.

"Fitting" means mounting the fixture itself (a new toilet or sink, for example); "connecting" means linking it to the existing water and drain pipes. In practice we usually carry out both steps together.

The price depends on the type of toilet and the condition of the existing connections. We'll look at this together and give you a clear quote upfront, with no surprises afterward.

Small issues like a leaking cistern or a loose fitting are usually quick to fix. For older toilets with recurring problems or outdated connections, replacing is often more cost-effective in the long run. We'll give you honest advice based on your specific situation.

This usually points to a worn flush valve or a leaking valve in the cistern. It's normally a simple repair — if you recognise this, we'll sort it out quickly to avoid unnecessary water use.

We install both types. A wall-hung toilet requires a concealed cistern built into the wall, which needs a bit more preparation work, but it's often preferred for its look and ease of cleaning.

Often the issue is a partially blocked drain, a poorly adjusted cistern, or limescale build-up in the pipe. We trace the exact cause and fix it at the source.

The hourly rate depends on the type of work, urgency, and time of the call-out. We always give you a clear price indication upfront, so there are no surprises.

We're happy to discuss this transparently when you make your request, so you know exactly what to expect beforehand.

Yes, requesting a quote costs nothing and commits you to nothing. We only schedule the work once you approve the proposed price.

This comes down to experience, choice of materials, emergency rates, and whether a company works with a fixed team or with subcontractors. Feel free to compare, but also pay attention to upfront clarity and transparency — not just the lowest price.

Yes — describe your problem as specifically as possible by phone, email, or our contact form, and we'll give you an honest estimate before we come out.

Look for clear contact details and a fixed address, transparent pricing agreed upfront, reviews from previous customers, and whether the company is genuinely active in your area. A trustworthy plumber communicates clearly about price and timing before starting.

We combine fast, 24/7 availability with skilled, tidy workmanship, without technical jargon or hidden costs. Our customers in Antwerp, Gent, and Brussels mention fair prices and clear communication — see our reviews below.

We work with a fixed team of experienced tradespeople, so you can expect the same quality and approach every time.

Yes, we stand behind our work. If you have questions or issues after a repair, we're happy to hear from you again.

Certainly — on our website you'll find reviews from customers in, among other places, Antwerp, Ghent, and Brussels who've called on us for a variety of jobs.

We help both private customers and businesses — from an urgent repair at home to maintenance or sanitary work for offices and commercial premises.

Yes, Armar Plumber is active across Flanders — from Antwerp and Gent to Leuven, Mechelen, Hasselt, Kortrijk, Ostend, and the surrounding towns. Not sure if we cover your area? Just get in touch.

We'll let you know immediately and discuss the next steps and any extra cost together, before continuing. That way you stay in control of what happens and what it costs.

Of course — not every problem is an emergency. For maintenance, smaller repairs, or a planned bathroom renovation, we're happy to schedule a visit at a time that suits you.

For urgent problems, it's best to call us directly at +32 484 40 53 77. For non-urgent questions or quotes, you can also email us at [email protected] or use the contact form on our site.